Check your bathroom wall heaters
There have been recent fires in bathrooms with the recalled Serene S2068 heater installed. Check your heaters now to keep you and your business premises safe.
Do you have a wall-mounted heater in your bathroom at your business premises?
Do you own an accommodation business, such as a hotel, motel or holiday home, that has wall-mounted heaters in the bathrooms?
You should check the make and model of the heaters.
Take action now
Check the top side of your heater. If the model number says Serene S2068, stop using it now. This heater was recalled in April 2024 due to serious fire risk.
Look at Product Safety’s guidance on what to do next, including what to do if the heater is wired directly into your property rather than plugged into a wall socket.
Reminder Take Action: Serene S2068 bathroom heater(external link) (republished July 2024) — Product Safety
WorkSafe also published more detail about Serene heaters. This was published in April 2024 and is still relevant.
Further action on Serene bathroom heaters(external link) — WorkSafe
Risk of harm to you and your property
This heater is unsafe due to being a fire risk.
There is a significant risk of your customers, visitors, staff or yourself being seriously harmed and your property being damaged by fire if the heaters are turned on.
It was recalled in April 2024, but they are still installed in some properties.
There have been recent fires in bathrooms with the Serene S2068 installed, including at a Lake Tekapo accommodation property in November 2024 and two house fires in Christchurch in January 2025.
If you installed Serene S2068 heaters
If you are a business and have supplied or installed this heater and have not notified Product Safety (part of the Ministry of Business, Innovation and Employment) of a recall or would like to begin one, you may do so through the Business Connect platform.
Notifying us about a product safety recall(external link) — Product Safety