Customer service
Satisfied customers will often refer others to you and become loyal customers. Keeping your customers happy means providing excellent customer service, great products and a commitment to quickly sorting out any problems your customers or clients experience.
An overview of customer service - what customers value and the effects of poor customer service. Includes a customer complaint form and information about your business' legal obligations under the Customer Service Guidelines.
This information is brought to you by Ministry of Consumer Affairs
A guide offering tips for business owners on how to retain customers. Included are nine tips to gain repeat business and get your customers to think more positively about your business.
This information is brought to you by National Bank of New Zealand
The ISO 9000 series of Standards is designed to help you develop internationally recognised quality management systems and increase customer satisfaction.
This information is brought to you by Standards New Zealand
A brief article for managers and business owners on recognising and meeting customer needs.
This information is brought to you by The Small Business Company
One of the most compelling ways that businesses can differentiate themselves in the marketplace is to offer outstanding customer service. Find out how to deliver great customer service, the benefits of doing so, and the dangers if a customer leaves disappointed.
This information is brought to you by WHK Business Growth
Information for managers and business owners about what customer service really means for you and your customers. How to know if your customer service is as good as it could be and what you can do to improve it. (PDF, 1 page, 34KB.)
This information is brought to you by Synthesis Marketing